Purchasing a second-hand vehicle can be a great way to save money, but it also comes with its own set of challenges. Unfortunately, buyers often encounter faults soon after their purchase, leading to frustration and financial strain. Understanding your rights as a buyer and knowing how to address these issues legally is crucial. This is where Reject A Car can help, providing expert assistance to resolve disputes and ensure you get the outcome you deserve.
Common Issues with Second-Hand Vehicles
- Engine Problems
- One of the most serious and costly issues is engine trouble. Whether it’s unusual noises, misfiring, or complete failure, engine problems can render your vehicle unusable and require expensive repairs.
- Transmission Issues
- Transmission faults, such as slipping gears or difficulty shifting, are another common problem in second-hand cars. These issues can significantly affect the drivability of your vehicle and often indicate underlying mechanical problems.
- Electrical Faults
- Modern vehicles rely heavily on electronic systems. Faults in the electrical system, such as malfunctioning lights, windows, or dashboard instruments, can be both annoying and dangerous.
- Suspension and Steering Problems
- Issues with the suspension or steering, such as unusual noises, poor handling, or vibrations, can affect your vehicle’s safety and comfort. These problems often require immediate attention to prevent further damage.
- Brake Defects
- Faulty brakes are a critical safety concern. Signs of brake issues include squealing noises, a soft brake pedal, or a noticeable decrease in braking performance.
Your Legal Rights as a Buyer
Under the Consumer Rights Act 2015, you have specific rights when purchasing a vehicle from a dealer:
- Satisfactory Quality
- The vehicle should be of satisfactory quality, taking into account its age, mileage, and price. It should be free from defects and in a condition that one would reasonably expect.
- Fit for Purpose
- The vehicle should be fit for any specific purpose you made known to the dealer at the time of purchase. For example, if you needed the car for long-distance travel, it should be capable of doing so without issues.
- As Described
- The vehicle should match the description given by the seller. Any discrepancies between the description and the actual condition of the car can be grounds for a claim.
- Right to Reject
- If a fault develops within the first 30 days of purchase, you have the right to reject the vehicle and receive a full refund. After 30 days, but within the first six months, the dealer must be given a chance to repair or replace the vehicle. If the issue persists, you can request a refund or a price reduction.
How Reject A Car Can Assist
At Reject A Car, we specialise in helping buyers resolve disputes quickly and effectively, avoiding the stress and cost of court proceedings. Here’s how we can assist you:
- Expert Mediation
- Our team starts working on your claim within 24 hours of being instructed. We deal directly with the seller, leveraging our automotive and legal expertise to reach a satisfactory resolution.
- Comprehensive Service
- For just £175 inc VAT, we handle your claim from start to finish, providing a cost-effective solution to your dispute. Our experience in the industry ensures that we can navigate the complexities of vehicle faults and consumer rights effectively.
- High Success Rates
- Statistics show that 85% of cases are resolved once a third party gets involved. Our proven track record demonstrates our ability to achieve favourable outcomes for our clients, often within just a few weeks.
Real-Life Example
One of our clients recently purchased a second-hand vehicle that developed serious transmission issues within two months. The dealer initially refused to take responsibility. By involving Reject A Car, the client was able to secure a full repair at no extra cost, thanks to our prompt and professional intervention.
Contact Us
If you’re dealing with vehicle faults and need expert assistance to enforce your rights, contact Reject A Car today. Call us at 0845 643 4507 or email us at info@rejectacar.co.uk. Our dedicated team is ready to help you navigate your dispute and secure the resolution you deserve.
Understanding your rights and knowing how to act upon them is crucial when dealing with second-hand vehicle faults. Reject A Car is here to provide the expertise and support you need to resolve disputes efficiently and effectively. Reach out to us today and let us handle your claim with the professionalism and urgency it requires.