Reject A Car is an Alternate Dispute Resolution provider between you and the seller of your vehicle. In a nutshell, we mediate between the buyer and the seller to get the issues resolved as fast as possible or a refund if possible.
We have great team members on board who are direct from the motor trade and know all the trade secrets and how the industry works like the back of their hand.
Read more about Reject A Car, here.
There are no two cases the same and if you don’t get the exact information correct you will jeopardize your case.
Reject A Car understand exactly your rights and how the best way to proceed forward with sellers to get the response you require.
In some cases we would need you to pay the RAC an inspection fee from (£175) in addition to the fee you have paid us, we can organise this on your behalf if required and liaise with the seller.
You may be able to claim this back if the vehicle is proven to be defective or have significant issues and again each case is different so needs to be discussed.
Regardless of how you paid for your vehicle, you have rights as a consumer and we can assist you though the process.
We use our tried and tested methods and all our legal knowledge but unfortunately cannot force cooperation.
If we get to a stalemate situation or a point where we are getting no further in negotiations, and you are not happy with the sellers offer, we can guide you through and explain the next steps and options available to you. This could be to take legal action, with an option of putting you in contact with our own qualified legal team.
Going to court can be extremely expensive – see https://rejectacar.co.uk/court-costs/
Our fee is fixed at £175.00 incl. VAT and assuming the seller communicates quickly most cases are resolved within two weeks.
We will always discuss with you what resolution you are seeking and will seek that specific option with the seller where viable.
Regardless of how you paid for your vehicle, Reject A Car can assist you, whether a large deposit was given, part exchanged vehicle or multiple monthly payments already cleared we will fight for 100% of your money back.
The advisor designated to your claim will regularly keep you updated via email or where appropriate will call you directly.
From that point forward you don’t need to do anything regarding the seller, if the seller has given us an offer we will call or email you to discuss your options. Other than this you can just sit back and know your claim is in good hands.
No, Reject A Car work exclusively with its customers by telephone, email, or post.
We deal with all motor vehicles including cars, motorbikes, motorhomes, vans, HGV’s and plant machinery. If you can’t find the vehicle you are wanting to reject on our list please fill in an enquiry form or drop us a call or email and someone will get back to you to discuss your options.
We work with customers all over the UK with our offices based in West Yorkshire we can help you wherever you are.
Once the registration process is completed, we generally contact the seller that same day but this stage will always be concluded within 1 working business day. (Office hours are Monday-Friday 09:00-17:00).
Yes! Each member of staff has a solid automotive background of 10 years and above, with senior members having over 25 each. Knowing the industry inside out gives us a real upper hand than if you just went to a solicitor. We work closely with our professional legal team to make sure all your legal rights are met and correctly represented.
If the seller contacts you by telephone you don’t answer the call, in fact, it would be detrimental to your claim to do so. Just let your advisor know and they will handle it for you. If they happen to catch you off guard don’t worry just ask them to reply to the emails they have received- we then have total control over the claim.
Whether your purchased car was new or used you have rights and reject a car can help.
Regardless of how you paid for your vehicle, Reject A Car can represent you and fight for a refund, repair, or replacement.